There must be a synergy between our government and the private sector to allow for growth, diversity and stability within the marketplace and ensure Cayman is competitive to attract new businesses and grow existing industries.
- Create a direct link between economic development and immigration policies.
- Develop a roadmap to investment in Cayman; a single document or series of documents that combine the steps that must be undertaken, in sequence, to start or buy a business, or buy property, or obtain employees.
- Integrate databases (with varying levels of permission) across Planning, Customs, Immigration and Trade & Business Licensing.
- Expand payment options via the introduction of online electronic transactions.
- Conduct regular customer service training, implement online help portals and design self-explanatory question and answer forms for ease of assistance.
- Streamline the Immigration Review process.
- Design standardized Service Level Agreements in each agency/department that clearly documents how to get things done within a specified time-period.
- Eliminate time-consuming Board decisions on Immigration matters and put more trust in senior civil servants to apply the rule of law with consistency, fairness and transparency.
- Develop a communications strategy to educate and inform.
- Create a formalized feedback process to obtain buy-in from all stakeholders.
- Identify “champions” at senior levels in the civil service to take ownership of initiatives and see them through.
- Rationalize the existing committee structure to make it more efficient.
- Focus on customer friendly service.
- Open general discussions of changes being considered.
- Embrace public input on government enacted measures.